Privacy Policy

1. Introduction

IQIS Reflection is an enterprise Field Service Management, Customer Relationship Management (CRM), Inventory Management, Contract Management, Task Management and Service Management platform developed for business operations. We are committed to protecting your privacy and ensuring that your information is handled responsibly, securely and in accordance with applicable privacy laws.

2. Information We Collect

The application may collect the following information:

• User profile information (Name, Email Address, Phone Number)
• Organization information
• Customer records
• Assets and equipment information
• Inventory records
• Products and service catalogue information
• Contracts and warranties
• Service tasks and engineer activities
• Photographs uploaded during field visits
• Customer electronic signatures
• Invoices and quotations
• GPS location (with permission)
• Device information
• Crash logs and diagnostic information
• Application usage analytics

3. Permissions Used

4. How We Use Your Information

• Provide Field Service Management functionality.
• Manage customers, contracts and assets.
• Create, schedule and complete service tasks.
• Track engineer activities.
• Manage inventory and spare parts.
• Create quotations and invoices.
• Generate operational reports.
• Improve application functionality.
• Provide customer support.
• Comply with legal and contractual obligations.

5. Customer Data

Customer information entered into IQIS Reflection remains the property of the organization using the software. We process this information solely for providing services requested by authorized users.

6. Location Information

If location permission is granted, GPS coordinates may be collected while engineers perform assigned service activities. This information is used only for service verification, attendance, navigation and reporting.

7. Photographs & Documents

Photographs, signatures and uploaded documents become part of the service history and are securely stored for operational, legal and warranty purposes.

8. Data Sharing

We do not sell your personal information.

Your information may be shared only:

• Within your organization.
• With authorized engineers and employees.
• With trusted cloud infrastructure providers.
• Where required by applicable law.
• To protect legal rights or prevent fraud.

9. Data Security

We implement appropriate administrative, technical and organizational safeguards including authentication, authorization, encrypted communications, secure cloud infrastructure, access controls, audit logging and monitoring.

10. Data Retention

Information is retained only as long as necessary to provide services, satisfy contractual obligations and comply with applicable legal requirements.

11. Your Rights

Subject to applicable laws, you may have the right to:

• Access your information.
• Correct inaccurate information.
• Request deletion of information.
• Request data portability.
• Withdraw consent where applicable.

12. Third-Party Services

The application may integrate with services such as:

• Google Maps
• Firebase
• Cloud Storage Providers
• Email Providers
• SMS Providers
• WhatsApp Notification Providers

Each third-party service maintains its own privacy policy.

13. Children's Privacy

IQIS Reflection is intended exclusively for business and enterprise users and is not designed for children.

14. International Data Transfers

Your information may be stored and processed in countries where our infrastructure or cloud service providers operate, subject to appropriate security safeguards.

15. Changes to this Privacy Policy

We may update this Privacy Policy periodically. Updated versions will be published on our website and, where appropriate, within the application.

16. Contact Us

Innate Quality Installations

Website:
https://iqis.ca

Email:
[email protected]